Bad services and Run around

I was hit by a Santam insurance client who then acknowledged wrong doing on the 17th April 2023, we opened a case. The following day he logged a claim and forwarded me the claim number ***. I tried getting in contact with Santam without progress, finally they gave me a lady to assist me (Thembi Vilakazi) who then gave me run around until she referred me to Nazeem Jacobs to whom i sent documents he said is required. I emailed Nazeem Jacobs the documents he requested and it has been 2 weeks without hearing from him even when i left countless massages for him to tell me the next step. Now m stuck without a car and without knowledge of when m i going to be assisted with my car.