Bad service taking too long to finalize

It is going for about 2 months now, my claim number is CL*** they taking too long to finalize my claim. I have to call Indwe Risk everyday to follow up on my claim, only when I called them they will call SANTAM to check how far is the claim. Its been two weeks now getting same answer when I called them, they say management is busy looking at it and I will get answer tomorrow, tomorrow they say tomorrow, they running in circles. What makes me mad today the 05.11.2015 when I called I was told that I will get the answer only next week the 11th or 12 of November. I cant take this answer anymore, not at all. I didn't know that I am joining a bad company like this, I regret the first day I spoke with their consultant. Worse part its the first time I am claiming for house content since I joined them more than 5 years now