Bad Service Santam Claim

<p>Good day Hyla Kruger</p> <p>I am so disappointed with the bad service on how my claim was processed and handled I don't know whether its the way Santam Conducts its business or whether the changes from AON to Santam implemented client services as their least concern.</p> <p>I submitted this claim on the 28th December it was assigned to Everely Clark on the 29th she NEVER contacted me to introduce herself and advise me that she will be administering my claim and what the process is, instead she sent me an email on the 3rd January 2017 asking me for information that I had already submitted and a police report which she can get from the police station need be. I called her to ask about her email and what her involvement is as well as the process going forward, she advised me to ignore the email its standard letter. <br />A JHB Assessor was appointed when the car was standing in Vaal all because she failed to do a courtesy call when the claim was allocated to her.</p> <p>Eventually an assessor called me and assessment was done, Everley didn't call to updated me of the report but emailed me the below advising that the claim repairs have been authorised, i then called her to find out the process going forward she said I must call the panelbeater to book the vehicle for repairs (I dont understand why I must be the one doing all the calling around). I called the Panelbeater and they advised me they dont know me and cant pick up any of my details or any quote done on my vehicle. I called Everley back to advise she then said i must give her 5 minutes she will contact the panelbeater and call me back WHICH OF COURSE SHE NEVER DID.</p> <p>As Usual I called again on Friday to follow up and spoke to Alvin who informed me that Everley is not at work and he sees that the car is a write of. At this stage I was Livid because I have been informed that my car repairs have been authorised, the panelbeater couldn't recognise me and Everley is not coming to the party at all. I asked to speak to a manager and was informed that the manager is Tanya and she is on the phone she will call me back. Tanya Lamprecht called me after 5pm to say she is aware of the complain and will get an alternative quote so that we can work something out in order for my car to be fixed because the damages are on the side of the car only,she PROMISED to call me on Monday with way forward and Promised to change the claims consultant because of the bad service that I have received from Everely BUT THEN AGAIN NOT EVEN THE MANAGER CAN KEEP HER PROMISE TO CALL CLIENTS BACK.</p> <p>I am beyond disgusted with the wayIi have been treated as per the the FSB have you really adopted a TCF CULTURE IN YOUR BUSINESS?</p> <p>HylaIi am asking you as Tanyas Manager to intervene and have this sorted URGENTLY I don't want any more stories i want my car repairs authorised as per the below email from your claims consultant and I want this done Tomorrow i will not accept anything else. I am expecting a call from you or else im taking this further.</p> <p><br />Regards</p> <p>Mike Tsotetsi</p>