bad service received

Good day,<br> <br> i am highly upset with the treatment and lack of response and urgency regarding my claim with Integrisure i am directing the complaint to santam as i am aware that the decisions and feedback surrounding my claim is being received from santam the underwriter i submitted a claim at the beginning of the month i was advised last week by peter after i contacted him that the claim has been settled and payment has been submitted to ABSA the payment will reflect within 48 hours i emailed him this morning to find out if its been processed and her has now advised me that Santam requires a letter from my docter stating that the medication i was on did not effect my ability to drive as well as medical records after the accident i keep on contacting pieter to discuss the issue he does not return my phone calls nor is there any manager ever available to assist.<br> <br>