nB
niel B
1 reviews | Active since May 2018
12 Feb 2019, 09:55
Bad service , or rather no service
Day 12 after logging a motor vehicle claim and no action . I phoned 5 times , asked , complained , but no result . Still waiting for the assessor to give authorization . Nobody phoned back or reacted to any of my phone calls/requests/enquieries .
It is just pretty poor " we don't really care " service
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Replies (1)
Santam's replyOfficial
12 Feb 2019, 10:21Good morning Mr Booysen,
Thank you very much for your post above. We are really sorry to hear about this and can really understand your frustration.
We will immediately attend and investigate what has transpired on this claim and revert back to you soonest.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you very much for your post above. We are really sorry to hear about this and can really understand your frustration.
We will immediately attend and investigate what has transpired on this claim and revert back to you soonest.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply12 Feb 2019, 10:21
Official
Good morning Mr Booysen,
Thank you very much for your post above. We are really sorry to hear about this and can really understand your frustration.
We will immediately attend and investigate what has transpired on this claim and revert back to you soonest.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you very much for your post above. We are really sorry to hear about this and can really understand your frustration.
We will immediately attend and investigate what has transpired on this claim and revert back to you soonest.
Thank you and kind regards.
Stephan Olivier
Client care media manager