Bad service on insurance claim ***

The experience I'm receiving from Santam is very bad. I put in a third party claim in June and they still haven't processed my claim even now. Every time I call them they send me from pillar to post no one wants to assist. A guy called Moosa Nabbie never replies to any of my emails and apparently he is the one dealing with my claim. I've been trying to communicate with the company but they're just not willing to help.