BAD SERVICE, LYERS AND *********

EXTREAMLY BAD SERVICE!!!! Santam legal and/or third party claims are a bunch of lying, ********* *******. "103 YEARS of *********ness" 1st April 2021 I was involved in a vehicle accident with one of there clients, the accident being there clients fault. For the first month Santam gave me the good old run around, please contact this department and that department, or wait, you got the wrong person, please contact this person then this person refers you to two other people who refers you to another person who then finally refers you to another person. This person or employee of Santam "Puleng Mosime" being in charge of my claim has the utmost disregard for other people and there well being. After I so nicely explained to her that the vehicle I was involved in the accident with was the only vehicle we had and that I was self employed and I used my "bakkie the vehicle that was in the accident" to do installations in order to provide for my family. Was now a complete wright off. My request was that they can have the claim resolved as quick as possible in order for me to make alternative plans. Well, it seamed that Santam and Puleng did everything in there power to do exactly the opposite. They would never call me to update me on the process, if I didn't contact them to follow up they wouldn't call at all. And every time I called it would take 2 to 3 days of none stop calling to get hold of Puleng Mosime, she would never return calls even when I left a message. E-mails exactly the same procedure, she would never read the e-mails sent until I've called her to follow up. After dropping the phone the read request comes through to show that she has now read my e-mail.... Poor Poor Poor..... Service and none care what so ever for other human life. Well, after so much fight and endless phone calls and e-mails sent from myself to get this claim resolved on the 3 June 2021 finally Santam approved our claim based on there analyses which we also don't agree with. Because firstly, there client is PAYING for a full comprehensive cover. Meaning that third party claims are fully covered too. Not a fraction of the claim but fully covered because the CLIENT is PAYING for it..... Santam has actually literally told there client not to get involved with the third party claim when the client followed up as to what the progress was with the claim, My question and I believe should be every existing and potential clients question should be "WHY?!!!!!" Why should you not get involved? Because Santam does not want you to see how they steel from you. They sell you a full comprehensive cover, and promise you all the benefits thereof and very willingly take your monthly premiums therefore but rest assured that when the time comes for your claims you will not get what you were so highly promised. In fact you might still need to pay the third party a large amount of money because Santam will not cover there costs fully. Furthermore, there payout policy documents state that payments are made within 5 to 7 days of submission of documents, today is the 19th June 2021 16 days after I submitted our final documents and we still have not received a payment from Santam. Again after several e-mails and calls from myself to Puleng Mosime at Santam she assured me that the funds is payed out and that she will send me proof of payment. This was Thursday 17 June 2021, I did not receive any POP neither any payment from Santam. I am not even going to go into the loss of income I have encountered during this time as a result of this poor, disgusting self-centered service from Santam. Insurance Companies are supposedly suppose to make life easier or a bit more reassuring for people and help communities build better futures.... But it seams they are the biggest ******** and ********* out there today, "WHAT HAS THE WOLD BECOME?" My opinion is that no human should even consider making use of Santam insurance and that the Ombudsman of short term insurers or whatever department and/or institution gives right to insurance companies to operate spend more in depth time investigating these companies on a regular basis for ********** operations. And that employees would actually carry out such instructions and/or orders just to ensure they get a salary... Really! Shame on you. I mean is every company in South Africa now established to steel and de***** people from there rights, benefits and money???