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nicoleasouthgate N

1 reviews | Active since Apr 2017

20 Jun 2017, 09:06

Bad service - I shudder to think of what should happen when I try to claim!

<p>I am so sick and tired of Santam. I've sent two requests via the web form - no answer. When I called to enquire about something, they said they would call back and never did.</p> <p>When I called to complain and asked for the call centre manager to call me and explain how TWO agents just never bothered to call back, I got no call back.</p> <p>Just shows how quickly they are to respond to secure business, but as soon as you need something they do absolutely nothing</p>

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Replies (1)
Santam
Santam's reply20 Jun 2017, 09:59
Official

Good day Nicole,

Thank yo for your post above. we are really sorry to hear about the bad experience and frustration this has caused you.

We will investigate this immediately and request a consultant to contact you to address your concerns.

Thank you and kind regards.

Stephan Olivier

Client care media manager