Bad service from santum and tracker Who I do not even have an account with!

I just received a call from trackers account department. I was informed I am being held liable for a a bill of R 500 and something for a call out fee from tracker. After I noticed something was broken in my car I called you santum as my insurance and you sending out this technician and you giving me a number to call to set up this whole inspection and now I am being held liable for a bill and now I get threatened with the issue being given over to lawyers after only being informed of this almost 3 months later.

I was told yesterday on the phone a email was sent in June which I never received and now I am being given over to the lawyer's. When the device was installed in my car after the technician left something in my car was broken and I reported it. After speaking to you santum as my service provider. You then got the correct department to call me and the booking was made for the inspection.

He came here with a terrible attitude spent 5 Minutes here told me it cannot be the guy that did the installation as the device is in the bonnet and he did not get into the car but yet the tech got into my car to open the bonnet. I left it cause this guy was so rude and made me feel like some kind of ******** that broke it myself. Now almost 3 months later I receive this call telling me I am liable for this call out! How can I be held responsible without my knowledge, him coming here to access is now my responsible. Please tell me how would the matter be addressed if he didn't come here? Am I not within my customer act right's to report this and is it not your responsibility as a insurance provider to come and access even though what took place here was not even a proper accessment. So I would waste my time reporting this matter cause I have nothing better to do with my life, I damaged the part myself and then waste my time in calling tracker. How can I get a call after almost 3 months and be told this?

I am so disappointed in this service from the beginning I have had issues. Like with the initial installation when I was called by another one of your customer's telling me that he received a message confirming installation of the Device at he's address literally on the other side of town. I had to call you and bring the matter to your attention You shared my personal information with a complete stranger! Luckily this client was kind enough to bring it to my attention. After that incident I should have terminated everything because with that I should have known the service was poor.

I called and escalated the matter and I am expecting feedback in 72 hrs. This is not customer service!! Not only did I have to pay to get the part fixed in my car now I must pay tracker Who I do not even have a contract with due to all the bad service reviews I have seen, now I have to deal with them became of my insurance company. Information was withheld from me but now I can get a call to say I owe Money and I am being given over to the lawyer's now I'm notified. This type of service is not acceptable.