Bad service from Santam

On 29 September I received my vehicle back from Renew-it Randburg. On my way home I realized that my smash & grab film on my driver's window was badly damaged. I contacted Renew-it that same night via email. I went back to them on 30 September to complain about the damaged film. They promised me that it will be fixed on the Tuesday. it is now 17 days later & nothing's been done about it at all. I have sent email, after email, with no resolution at all. What is the worst, is that Santam has done nothing to step in & remedy the situation.