Bad service from Santam

I am quite disappointed in the way the way Santam has handled my claim it is now two weeks and now only part of the claim is been paid. In the meantime there is more damages due to delays from the assessors. We don’t pay our premiums to assessing companies but to Santam. I had to constantly follow up I had to take photos send quotes and still part of the claim is rejected. What pathetic service. Even the claims advisor she just as bad never responds on the first email there has to be constant follow up. But every month that debt order goes off Santam does not ask twice or thrice for their money they get it one time