BA
Basil A
1 reviews | Active since Mar 2009
17 May 2022, 11:31
Bad Service from Santam
I am having difficulty making contact with Santam to initiate a new cover contract.. Many online requests are ignored. After I telephoned, I was told I would get a call in a few minutes..no luck !!! Eventaully I managed to speak to someone who is "still learning".. 40 minutes of sheer frustration.
Another call again and I was promised a manager would get back to me. Still no luck !! If this is how Santam goes about writing new business, then I dread to think what having a claim would involve..
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
17 May 2022, 12:43Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply17 May 2022, 12:43
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
BA
Basil A's updateReviewer Update
17 May 2022, 13:59Thank you for your response...you are now the fourth person who is going to "get back to me" ...
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Basil A's update17 May 2022, 13:59
Reviewer Update
Thank you for your response...you are now the fourth person who is going to "get back to me" ...
Santam's replyOfficial
17 May 2022, 15:03Good day Basil,
In reference to your review.
We are really sorry and do apologise for the bad service experience you have had.
We requested our management team at Santam Direct to urgently attend and they have confirmed that Itumeleng Sebego will make contact with you shortly to conclude and finalise the quotation.
The service failure will be addressed internally to ensure this does not happen again.
Thank you and kind regards
Stephan Olivier
Client care media manager
In reference to your review.
We are really sorry and do apologise for the bad service experience you have had.
We requested our management team at Santam Direct to urgently attend and they have confirmed that Itumeleng Sebego will make contact with you shortly to conclude and finalise the quotation.
The service failure will be addressed internally to ensure this does not happen again.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply17 May 2022, 15:03
Official
Good day Basil,
In reference to your review.
We are really sorry and do apologise for the bad service experience you have had.
We requested our management team at Santam Direct to urgently attend and they have confirmed that Itumeleng Sebego will make contact with you shortly to conclude and finalise the quotation.
The service failure will be addressed internally to ensure this does not happen again.
Thank you and kind regards
Stephan Olivier
Client care media manager
In reference to your review.
We are really sorry and do apologise for the bad service experience you have had.
We requested our management team at Santam Direct to urgently attend and they have confirmed that Itumeleng Sebego will make contact with you shortly to conclude and finalise the quotation.
The service failure will be addressed internally to ensure this does not happen again.
Thank you and kind regards
Stephan Olivier
Client care media manager
BA
Basil A's updateReviewer Update
17 May 2022, 15:11I have just talked to Luther who has given me the most fantastic service.. Thank you Luther.. You are an asset to Santam !!!
BA
Basil A's update17 May 2022, 15:11
Reviewer Update
I have just talked to Luther who has given me the most fantastic service.. Thank you Luther.. You are an asset to Santam !!!
Santam's replyOfficial
17 May 2022, 15:33Dear Basil,
Thank you for letting me know.
That is wonderful to hear.
We will share this with his manager as well.
Regards
Stephan Olivier
Client care media manager
Thank you for letting me know.
That is wonderful to hear.
We will share this with his manager as well.
Regards
Stephan Olivier
Client care media manager
Santam's reply17 May 2022, 15:33
Official
Dear Basil,
Thank you for letting me know.
That is wonderful to hear.
We will share this with his manager as well.
Regards
Stephan Olivier
Client care media manager
Thank you for letting me know.
That is wonderful to hear.
We will share this with his manager as well.
Regards
Stephan Olivier
Client care media manager