1 reviews | Active since May 2019
Bad service from santam
I am very dissapointed in santams service. I put in a claim more than a month ago when my car was in an accident. The first thing they told me on the ph was you must pay first before we can fix anything although it wasnt explain to me like.that when I took.out the policy. What is more stressful.an.bad about the service is I had to phone the insurance instead of they phoning me and the person who helped me Buntu dont even know how to speak to a client. He told.me.that this is a matter between me.and the person.who.drove into me. So now im stranded for more than a month and santam.deduct their money. The insurance are there to protect ypu and handle your stuff when u are in an accident . But what I receive at the moment is not what was promised to me by lexon jacobs. I am very dissapointed in the bad service that I am.currently receiving.and now im.stranded without my car so I have to pay to rent a car to get to work everyday
Thank you for your post.
We note that you have not yet provided us with a claim or policy number.
We will contact you shortly in order to obtain the above.
We cannot assist without the above.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We note that you have not yet provided us with a claim or policy number.
We will contact you shortly in order to obtain the above.
We cannot assist without the above.
Thank you and kind regards
Kurt Koopman
Client Care Manager
I HAVE EMAILED YOU MY CLAIM AND POLICY NUMBER LAST WEEK ALREADY. I AM STILL WAITING FOR A CONSULTANT OR SOEONE FROM SANTAM TO CONTACT ME. I AM STANDED WITHOUT MY CAR. HOW AM I SUPPOSE TO GET TO WORK. ALL I WANT IS MY CAR TO BE FIXED. I PAY INSURANCE EACH AND EVERY MONTH BUT NOW I MUST FIND OUT THAT I MUST ARRANGE WITH THE PERSON MYSELF WHO DROVE INTO MY CAR. IT IS A STATE VEHICLE THAT DROVE INTO MY CAR I MADE A CASE AND EVERYTHING. WHAT AM I SUPPOSE TO DO NOW? THIS IS REALLY FRUSTRATING. HERE IS MY CLAIM NUMBER AGAIN *** THE PERSON I SPOKE TO OR WHO WORKED WITH MY CLAIM IS BUNTU. ALL HE WANT FROM ME IS THE MONEY THAT I MUST PAY OTHERWISE HE CANT HELP ME. CAN U JUST GIVE BETTER SERVICE BECAUSE HOW MUST I GET TO MY WORK IF I CANT DRIVE WITH MY CAR BUT INSURANCE DEDUCT MONEY AND DONT WORRY ABOUT THE UNHAPPY CLIENT. ITS BEEN A WEEK AND I STILL HAVENT HEARD ANYTHING. IM GOING FOR MY SECOND MONTH STRANDED WITHOUT A CAR. I MUST PAY PEOPLE ALOT OF MONEY BECAUSE IM STRANDED AND NEED TO HIRE A CAR.
FRUSTRATED CLIENT
NAKITA JACOBS
I HAVE EMAILED YOU MY CLAIM AND POLICY NUMBER LAST WEEK ALREADY. I AM STILL WAITING FOR A CONSULTANT OR SOEONE FROM SANTAM TO CONTACT ME. I AM STANDED WITHOUT MY CAR. HOW AM I SUPPOSE TO GET TO WORK. ALL I WANT IS MY CAR TO BE FIXED. I PAY INSURANCE EACH AND EVERY MONTH BUT NOW I MUST FIND OUT THAT I MUST ARRANGE WITH THE PERSON MYSELF WHO DROVE INTO MY CAR. IT IS A STATE VEHICLE THAT DROVE INTO MY CAR I MADE A CASE AND EVERYTHING. WHAT AM I SUPPOSE TO DO NOW? THIS IS REALLY FRUSTRATING. HERE IS MY CLAIM NUMBER AGAIN *** THE PERSON I SPOKE TO OR WHO WORKED WITH MY CLAIM IS BUNTU. ALL HE WANT FROM ME IS THE MONEY THAT I MUST PAY OTHERWISE HE CANT HELP ME. CAN U JUST GIVE BETTER SERVICE BECAUSE HOW MUST I GET TO MY WORK IF I CANT DRIVE WITH MY CAR BUT INSURANCE DEDUCT MONEY AND DONT WORRY ABOUT THE UNHAPPY CLIENT. ITS BEEN A WEEK AND I STILL HAVENT HEARD ANYTHING. IM GOING FOR MY SECOND MONTH STRANDED WITHOUT A CAR. I MUST PAY PEOPLE ALOT OF MONEY BECAUSE IM STRANDED AND NEED TO HIRE A CAR.
FRUSTRATED CLIENT
NAKITA JACOBS