BAD SERVICE FROM SANTAM

You would think that Santam, as big an insurance company as it is, would have good service. Quite the contrary. To be very blunt, they are useless, and we will never insure with them again. Our car was ****** and we started the process of claiming. To cut a very long story short, nobody from Santam phones you, nobody contacts you to explain the process ( we dont have cars ****** every year) so we don't know the process. To phone the call centre is a nightmare of its own. You have to explain the whole story over and over because you cannot HEAR the person on the other side. After taking a days leave to find out what Santam needed we dropped everything that was asked for at the Santam head office in Tygervalley and it wasn't a day later that we received an e-mail from the assessor to say "where did we drop the car keys and papers of the vehicle". I mean really !!! 5 days later we then receive an email saying please sign this piece of paper with an amount on it. No explanation , no information on the information sheet provided. NOTHING. We claimed for items ****** inside the car, we hear nothing from Santam. No contact , no mails , no phone calls. Get your act together Santam. You just lost a customer.