Bad service from Santam

I was given a very bad service after claiming from the first call I made the consultant was rue and telling me that it was my responsibility to take care of my vehicle I was shocked how am I supposed to stop rats from eating the steering rack wires, I was given the claim number and been waiting for them to phone and let me know how far was my claim but nothing happened till I phone them and ask to my suprise I was told that they forgot to tell me that my claim was no longer with whoever was handling it , they kept on sending me from one person to another, no assessor was sent , no courtesy car was offered to me the whole week, they don’t bother phoning me and tell me how is the claim going or what should I do , a very bad service they don’t care about their clients , consultant speak to you as if you are asking for favour I am so disappointed with the Santaminsurance company I don’t think I can recommend Someone. I have been with them since on the 07/11/2015 it’s first time claiming but I didn’t get any help I don’t have transport am stranded now