Bad Service from Santam

I emailed Santam to re-negotiate my 2016 premium, they chose to respond to me two weeks after I sent them the email. When they eventually called me, the agent was rude and condescending. They reduced my premium and I agreed to the new premium, but then the agent told me that they will debit the new, reduced premium in the next month. so they essentially I would be paying the old, higher premium this month. The agent said I cannot pay the new premium this month because, debit order have already been set and they cant't change it. It is ridiculous for santam to wait two weeks to attend to my query, then they want to make me pay more money for their inefficiencies. I'm a paying customer, they should attend to my queries as soon as possible and with urgency. I deserve better service! I'm very disappointed. The length some companies will go to squeeze every cent of your hard earned money. It is really sad.