Bad service from Samtam

Im very disappointed in the service received from santam. I've put in a claim about a month ago. Nobody contacted me for more than a week, after I've called numerous times. The assessor eventually contacted me after I spoke to her manager. After a few days I recieved a santam card. The card was activated but still no funds available after 2 weeks. They're unreachable, never in office and do not respond to emails. I'm considering changing insurance. Very bad service and no communication from assessor Gift Madimabe.