BAD SERVICE FROM MONIQUE IN THE INBOUND CALL CENTRE

the level of service that I have received from Monique today was very poor and unprofessional. I only called to change my debit order date and Monique at the Inbound Call centre specifically told me that it is not possible for me to change the date. I then requested to speak to the supervisor, she put me on hold and hung up the phone on me. when I called again a gentleman by the name of Gakheem assisted me with no hassles whatsoever. he managed to change my Debit order date and sent me a confirmation email. Monique you do not respect your clients and you however do not deserve to with in a call centre industry as you have bad manners. SHAME on you.