Bad Service form SANTAM

Due to the heavy rains over the past two weeks this has caused massive leakage in my kitchen and passage ceiling. also my gyeser has been giving problems. I logged a claim for this on the 3rd of Noveber 2022 , to this day no service provider has been out nor any plumper, However Santam keeps calling asking if plumber has been out !! but none, this i cannot understand. I have always rated SANTAM as good insurer but sorry to say their service levels has droped from a 9 to a 1. This is totally unaacceptable and pathetic as we now vulnerable to this continuous rail fall. and have to put buckets and towels down to avoid a mass , it seems the electricals will be effected as well as this situtuion persisits!Now with the geyser I managed to reloved this on myself once again. This not the first time that I'm receiving such ppor service from SANTAM.