Bad service

Good morning, I am extremely upset!!! On 19 December 2023, I logged a claim for a plumber. I had to call everytime to follow up. I had to make a plan myself on the 20th to get the problem sorted. On 21 December 2023 I sent through my documents for a refund. I followed up on 29 December 2023 to query if documents was received no reply. I tried to call no help. Someone called me and said they will follow up and call me back, I'm still waiting. I called today and was transferred to europassistance and they can't confirm if the documents was received. So you tell me!! You receive my premium every month without a hassle now it's a big hassle just to get feedback!!!!! What the flippen hell man.

I JUST WANT FEEDBACK IF THE FORMS WAS RECEIVED!!!!! I'M GETTING SENT FROM PILLAR TO POST WITH NO HELP FROM NO ONE!!!!