Bad service

This insurance company is the worst ever ... I took up an insurance with them January this year the insurance had a clause threat they will arrange tracker to come and install an accident detect device on my car which was done a few weeks ago . My car battery started acting up and I took it to Audi as it’s still under a motor plan , Audi then advised they will need to replace the battery as it is dying down but they cannot do that because the tracking device is on the battery . I have spent a full week without a car in the mean time I am loosing money as my job is dependent on me traveling to clients but Santam just does not care yet they are more than happy to debut my account . My request was pretty simple to them is to organize with the very same teacher people they hired to come and remove the battery as my claim is now giving issues due to their device and I will not pay 6000 to replace a battery due to the fact that they installed the tracker on my battery resulting in a rejection in my claim. I have waisted so much airtime calling bot tracker and santam to get this resolved and I’m being given the run around or I’m being told it’s escalated. I would not advise anyone to take up insurance with Santam insurance the service is absolutely ridiculous!!!!!! They do not care about their clients at all .Tracker South Africa I cannot get hold of them held the line close to 40 min 3 days in a row and call gets cut I need you guys to come and remove this device so my claim can be approved and I don’t wish ever doing business with any of these companies and would never recommend them to anyone.