Bad service

Having the most horrific experience trying to get my car repaired. This is the longest most protracted process I have ever come across. I submitted my claim on the 15th June on the app - then took my car for an assessment on 20th June. I have yet to hear from Santam whether the repairs have been approved so I can fix my car. The claim gets passed from one person to the next, and they don;t even inform you what they are doing with the claim or what the process is, how long it is going to take etc This is NOT the service I expected from Santam - especially with the high premiums I pay monthly!