Bad Service by Santam Direct

I would like to complain about the sub standard service I have experienced with Santam Direct. I called Santam Direct for car and household insurance in July. After speaking with the officer I was e mailed a copy of the schedule to peruse and object if there are any items I was unhappy with. I called back a few days after to amend the section of Replacement of keys. I was told that the gentleman I had taken the insurance with was on leave and someone else would call me back with regards. To date no one has called me back. On the 29th of July a few days before this insurance was to commence, I had an emergency at home and I needed to use the money that was for the insurance premium. I spoke to a lady by the name of Wendy and she promised to postpone the 1st debit order to 1 September and assured me that the relevant department would call me back. Needless to say that on the 2nd August, my account was debited and my account was overdrawn as a result and I had incurred a penalty with my bank for a returned debit order.

I tried calling Santam to find out what had happened and asked them to pay back the fees that I had incurred with my bank as a result of their negligence or systems.

I was told that someone would call me back with regards and needless to say that no one has called me back.