Bad service by Santam

Santam took 3 weeks to decide to partially reject my house roof damage claim. The desktop assessor took her time to contact me. When I telephoned her she stated thar I am not a Santam client. She told my broker not to contact her as she will deal directly with me. She sent me 2 emails today. First email-- rejection of my claim. Second email- partial rejection. Santam must not do false advertising that they are the best in SA. I am extremely disappointed and will now be changing to another company in January 2025.