CP
Cleo P
1 reviews | Active since Oct 2019
08 Oct 2019, 17:14
Bad service
I'm speechless, the accident took place in February 2018 and this company has treated me like trash, the consultant who is supposed to handle the claim keeps on hold for 10 min before he attends to my query several times I've contacted them, and if he does answer, he does so disrespectfully and carelessly. If you ask him to return your calls, he never does, I sent him all the requested documents but he keeps coming up with new ideas, I had to sketch the incident, and send documents 4 times with the claim number attached but there has been no feedback. I would suggest this company even if I was on my deathbed
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Replies (4)0
Replies (4)
Santam's replyOfficial
09 Oct 2019, 07:20Good morning Cleo,
Thank you for your post above.
We do note however that he accident dates back to February 2019 and not 2018 as indicated in your post.
We will liaise with legal management to revert back to you with proper and detailed feedback.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We do note however that he accident dates back to February 2019 and not 2018 as indicated in your post.
We will liaise with legal management to revert back to you with proper and detailed feedback.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply09 Oct 2019, 07:20
Official
Good morning Cleo,
Thank you for your post above.
We do note however that he accident dates back to February 2019 and not 2018 as indicated in your post.
We will liaise with legal management to revert back to you with proper and detailed feedback.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We do note however that he accident dates back to February 2019 and not 2018 as indicated in your post.
We will liaise with legal management to revert back to you with proper and detailed feedback.
Kind regards
Stephan Olivier
Client care media manager
CP
Cleo P's updateReviewer Update
09 Oct 2019, 11:20Incident occurred in 2018, why would I lie? Plus your service is pathetic, you only started responding this year even at that, how is this my problem?
CP
Cleo P's update09 Oct 2019, 11:20
Reviewer Update
Incident occurred in 2018, why would I lie? Plus your service is pathetic, you only started responding this year even at that, how is this my problem?
CP
Cleo P's updateReviewer Update
10 Oct 2019, 06:21This company is unprofessional and hurtful. I am a mother of 3, suffer from a heart condition and need a car to go for checkups, now I travel by train, I've caught pneumonia, Tb from this means, My kids have to walk 30min to school, as I have to leave early for my job. I bought this car to keep myself and my children safe. I work retail hours, with public transport I get home by 8:30 instead of 6:00 means my 10, 9 and 5 year old daughter was left unattended. So I feel angry and helpless as I can't afford to fix this car on my own salary (R4 000) .....
CP
Cleo P's update10 Oct 2019, 06:21
Reviewer Update
This company is unprofessional and hurtful. I am a mother of 3, suffer from a heart condition and need a car to go for checkups, now I travel by train, I've caught pneumonia, Tb from this means, My kids have to walk 30min to school, as I have to leave early for my job. I bought this car to keep myself and my children safe. I work retail hours, with public transport I get home by 8:30 instead of 6:00 means my 10, 9 and 5 year old daughter was left unattended. So I feel angry and helpless as I can't afford to fix this car on my own salary (R4 000) .....
Santam's replyOfficial
10 Oct 2019, 07:16Good morning Cleo,
Thank you for your post above.
We are really sorry to hear -- we have requested urgent feedback from the legal branch appointed and will revert back within 48 hours.
We can confirm date noted on claim as 22 February 2019 but only registered with Santam on 05 April 2019.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We are really sorry to hear -- we have requested urgent feedback from the legal branch appointed and will revert back within 48 hours.
We can confirm date noted on claim as 22 February 2019 but only registered with Santam on 05 April 2019.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply10 Oct 2019, 07:16
Official
Good morning Cleo,
Thank you for your post above.
We are really sorry to hear -- we have requested urgent feedback from the legal branch appointed and will revert back within 48 hours.
We can confirm date noted on claim as 22 February 2019 but only registered with Santam on 05 April 2019.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We are really sorry to hear -- we have requested urgent feedback from the legal branch appointed and will revert back within 48 hours.
We can confirm date noted on claim as 22 February 2019 but only registered with Santam on 05 April 2019.
Kind regards
Stephan Olivier
Client care media manager