bad service and rotten attitude

Item: Santam
Rating: 2
Author: portia B

I called Mbali regarding a claim for my niece that happened in October,Santam is giving her the run around and she was not the person that was wrong in tHe accident..Mbali has no idea about customer service even to a third party.SHE ADVISED ME TO GO AND COMPLAIN TO HELLO PETER WITH PLEASURE OR HER MANAGER.WE WANT THIS CLAIM RESOLVED BY END OF BUSINESS AS ANNADENE IS SPENING A FORTUNE IN TRANSPORT TO WORK BECAUSE SANTAM DOES NOT WANT TO ASSIST HER AND THEIR CLEINT WAS WRONG.SHE DOES NOT EVEN CARE THAT I WORK FOR THE OPPOSITION

Helpful (0)

Replies (1)

Santam's replyOfficial

28 Jan 2016, 10:20

Hello bennettp,

We thank you for your posting above.

We can understand your frustration and disappointment in the manner you were treated and spoken too and apologise for this.

We will investigate this matter and once concluded we will provide the necessary feedback.

Thank you and kind regards.

Stephan Olivier
Cleint care media manager

Santam's reply28 Jan 2016, 10:20

Official