Bad Service and lack of feedback-SHARIEF ABRAHAMS

Good day,

Hope all is well,

I called last week Wednesday 3 February 2021 to register a claim for my fridge and freezer contents as they have been spoiled, we have been without electricity since Sunday the 31st January 2021. Likely I asked for the claim number on the 1st call and I wrote it down. I was requested to submit ONLY photos or estimated quotes of the spoiled items, which I did mention on the call that it would be impossible for me to submit them today (Wednesday)3/02/2021 as I don't have electricity and resources to send the required documents but I will do 1st thing tomorrow morning.

Thursday all the required outstanding documents were submitted and I received a read receipt. Ever since my Wednesday call, I haven't received any SMS or email with my claim number or confirmation that my claim has been registered with Santam and my claim handler is so and so.

Monday morning I called to follow up with regard to my claim and what’s going as I haven't received any communication or progress of my claim, I spoke to a lady who confirmed that my claim is handled by SHARIEF ABRAHAMS and his contact number is ***, I then called the number it was busy and I tried again until I finally got to speak to SHARIEF ABRAHAMS who I asked what's going regarding my claim, he then said we have received all documents and tried calling you but couldn't get hold of you, I asked him why didn't you send me an SMS or email something that's written or something that will show and have proof that you did try to reach out, when I registered the claim they asked for an alternative number which I gave them my husband's number, he hasn't received any call from Santam, okay I let that slide and asked what’s going on regarding my claim, He told me that the reason for the call was to find out if the electricity issue was reported and my reply was yes it was reported and I provided him with the required Ref Number and he said thank you, that will be all and I will call you and give feedback later today- 08/02/2020- MONDAY. Monday I called 4 times, spoke to different people and 1 gentleman also said that he will send an email to him to call me back, I CALLED UNTIL 4:45 as I was advised that he knocks off ta 17:00

Today it's 8:08 I called again and this time not to get feedback regarding my claim coz clearly 1 weeks wait for a fast track fridge and freezer claim wow, I called to get his full name and surname, which again I couldn’t get hold of him and I asked that person that answered the call to check the progress of the claim all to find out the claim us still pending.

I wouldn't want to say I got this bad and horrible service from Santam but rather to be honest and say this particular individual was unprofessional, offered a bad service with lack of communication and really feel that TCF was not app****.

All I wanted was feedback on my claim. • Is it a possible rejection and probably being referred and feedback will be provided within 3-5 working days. • Claim will settled • There's still outstanding information All I was communication and feedback

Such employees are not assets to the company, they either prioritize on claims or they just don't know how to do their job, every claim and client is important and surely you not keeping up to the companies motto.

Such a bad, unacceptable and unprofessional service SHARIEF ABRAHAMS-SANTAM, This made me think twice about Santam which to me it rates one on the top and best insurance company and I was not expecting such bad service.

Hope to get feedback My Claim Number is ***