Bad service and lack of communication for car claim

The claim was lodged on the 16th of Jan 2023 for a car that was ****** and recovered, and now 4 weeks after the car is still not at the panel beaters for repairs. Firstly the car had to be moved to another province for assessment, and this I believe prolonged the whole process. I have been calling Santam after every second day since this claim was registered for an update but every time is a new story (if I find a person) and a promise that they will call me back, which never happened. I cannot leave out their Assessor because they too could not communicate. One has to nag both Santam and De Beers Assessors for updates. On the 20th Feb, I went to the panel beaters assigned to repair the car, but unfortunately, it was not on their premise even though reported on the 16th Feb that the car was taken for repairs. The sad thing is that the rented car for 30 days as per my contract with Insurer must be returned to the Service Provider, yet I do not even know where my car is. The last thing I was told by Assessor is that it was at Auction nation JHB and panel beaters have been appointed for repairs, but to date, the car is not delivered. The consultant Nozinhle Mhlanga from Santam is never available to give updates, which is even more frustrating. I am so disappointed with Santam and their Assessors who do not have a sense of urgency, and moreover cannot even communicate with their clients. I will never ever recommend a family member or a friend to take up insurance with Santam after this bad experience.