AL
Anne L

1 reviews | Active since Aug 2017

05 Dec 2024, 11:48

Bad service and even worse off

Santam/Europe assist that sends service providers out to your property to so called fix your things and then for over a month and a half struggle with Europe assist due to there service provider doing such a poor job and cut of pipes and wires and brake your goods even more would really start to realize that your service towards your clients is non existentant. No communication no calls back why must I keep phoning a 100 times a day and leave messages to complain about goods still not working and you don't even worry about calling back. Over a month and a half and sending out other assessors x 2 confirming that your service provider did a poor job and should be liable for what they did to my broken freezer that is stil not working Europe assist working for santam your service back to clients is very bad. And your service provider that was send putt even worse.

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Replies (5)
Santam
Santam's reply05 Dec 2024, 11:52
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam
Santam's reply05 Dec 2024, 11:58
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
AL
Anne L's update05 Dec 2024, 12:14
Reviewer Update
Now I receive a message telling me somebody else is coming to do repairs. What about the repairs that I paid for already? And what about the additional repairs of the stuff that they broke
Santam
Santam's reply05 Dec 2024, 12:41
Official
Anne,

We have responded to your email.

Regards
Client care 
AL
Anne L's update06 Dec 2024, 16:02
Reviewer Update
  • Was contacted by Mohammed yesterday and promised that the freezer will be fixed on there cost
  • Now again they are going back on what was said again a assessor has to come out because the original repair company lief to them and told them the freezer is working and it is not working it is not freezing makes a mpise and keeps switching off. Called and left messages for Jacobus Van Staden at Europe assist is now a week long and still no calls from him even Leoni does not call me back. If I don't call no feedback but even when I call I don't get answers
I am seriously frustrated.