1 reviews | Active since Jan 2018
Bad service and communication from Santam
A lady drove into the back of my vehicle on the 09th of November 2017 , we decided to claim the damage directly from her insurance (Santam). Firstly it took almost a month for the Santam guy to make contact with me, and after I submitted all the relevant documentation, I received an email that an assessor will contact me within 5 days. It is already two months since the lady drove into my vehicle and still no contact from Santam for the repair of my vehicle.
I had to obtain quotations from various panel beater , these quotations has already expired. I am also a Santam client, and this is unacceptable, I cant understand what the hold-up is, I am on the point of cancelling my insurance and moving to someone else, or even taking it to the ombudsman.
So disappointed in Santam.
Good day Estelle,
Thank you for your post. We are really sorry to hear about the frustration and bad experience you had.
We duly note that you are also insured with Santam, but due to the fact that you chose to claim from the other party, a Santam client, your claim will be handled as a third party claim, where the process is much longer and cumbersome than if you were to claim directly from your policy.
Could you please provide us with the claim number in question so that we can investigate the reason for delay and lack of feedback and urgency on your claim.
We thank you in advance.
Kind regards.
Stephan Olivier
Client care media manager
Good day Estelle,
Thank you for your post. We are really sorry to hear about the frustration and bad experience you had.
We duly note that you are also insured with Santam, but due to the fact that you chose to claim from the other party, a Santam client, your claim will be handled as a third party claim, where the process is much longer and cumbersome than if you were to claim directly from your policy.
Could you please provide us with the claim number in question so that we can investigate the reason for delay and lack of feedback and urgency on your claim.
We thank you in advance.
Kind regards.
Stephan Olivier
Client care media manager