BAD service

I registered a claim for 2 household items on Monday (7 March 2022) at 9 in the morning.... Today (11 March )I'm still waiting for their consultant to contact me to update me on my claim. I phoned him at 15:00 and ask for an update on my claim, only then that he told me that he wait for a report from MC Electronics, I told him it's better if I phone them because it's inconvenient without my items. It's my 2nd encounter with Santam with their BAD service, I'm just wondering how will other claims like accidents be handled where u need someone reliable. Santam insurance service really went down the drain...can it take 4 days to compile a report and report back to the client.. I'm sure if you don't pay your premium it will take less then 4 days to be reminded.