Bad service

I have been insured with Santam since 1991 and everytime I have claimed in the past, the speed in which they finalised my claims, was incredibly fast.

I have been working through a Broker since 2000 and have had claims since then, which have been finalised very quickly, BUT ........ my vehicle was broken into on 14 November 2019 and amongst the valuables ****** out of the cubbyhole, my laptop was ****** out of the boot which only opens with a button. Nevertheless, I submitted a claim through my Broker on 17 November 2019.

After having heard nothing from them for 2 weeks, I e-mailed my Broker and asked why. She apologised as she had been on leave and was battling to catch up with a string of e-mails. So waited for another 2 weeks - this time the excuse was that the Santam staff were on leave as it was the Christmas period.

I waited until the 2nd week in January 2020 before hassling them again. I was told by my broker that my claim had to go through several channels before it could be finalised and that she has e-mailed her contact at Santam 3 times asking for clarification but has had no response.

We are now at 07 February 2020 and quess what? Not a squeak out of Santam through my broker. I mean, really? Just tell me Yes or No!!!! Why keep me waiting for almost 2 months when previously, they have finalised my claims within weeks.

I do a lot of Admin work for 2 businesses and am lost without my laptop and have had to borrow a friends.

Santam - you suck as far as I am concerned! and I am strongly considering cancelling my insurance with you but only once you have finalised my latest claim!