Bad service

Very bad service i have login a claim for my stove and microwave after two different service providers were sent both messed up with my stove such that my house almost burned out due to stove and yet i have reported the matter to Santam nothing is happening they just debiting my money for nothing. Hence the guy that recommended Santam to just had a claim it was not even 3 days he was sorted out and am starting to think Santam is only dealing with claim according to colour of skin. And this case started April but still now it has not been resolved