BAD SERVICE

im really disappointed in the service i recieved from Santam, im a sales consultant at a car dealership , my client request the invoice to send to Santam for insurance purposes, then Santam wrongfully noted FNB as the finance house instead of WESBANK . I asked the client to call so that they can rectify ,the lady from Santam very efficient promise to rectify and she will send the client and CC me the confirmation of cover I release the vehicle to the client unfortunately when we receive the CoC nothing was rectify. i personally called Santam to rectify and i spoke to NELSON who also promised to sort it out but he also failed me , i called again and spoke to MUSTAFFA he explained that he wont be able to assist me because im not the client according to the POPI ACT they are restricted which is nonsense im not asking them to change a vehicle or name of client or even the address , im asking them to rectify their mistake , to change FNB to WESBANK. CLIENT IS CURRENTLY DRIVING WITH WRONG INFORMATION. Santam must not abuse the Poppi act and the staff needs to be empowered to use their own discretion .