Bad Service
Claimed twice, both time it has been nightmares interms of lead time for work to completed. Currently my vehicle is at the their recommended bodyshop since the accident on the 25th August 2023. Was to collect the vehicle on 23rd October found issue, even took the car for after accident Dekra report at my own cost which confirmed the issues. To date Santam has not assisted in getting all the issues resolved. Instead their complaints determents is avoiding me and claims department is not approving the work from bodyshop that's listed in the Santam accident report.
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Santam's replyOfficial
01 Dec 2023, 01:21Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply01 Dec 2023, 01:21
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
's updateReviewer Update
13 Dec 2023, 17:38Its been 2 weeks since posting this and to date my car is still at their MBR(Motor Body Repair). This has been on-going since Aug 2023.Its been 5month since i have not had proper use of my vehicle.
's update13 Dec 2023, 17:38
Reviewer Update
Its been 2 weeks since posting this and to date my car is still at their MBR(Motor Body Repair). This has been on-going since Aug 2023.Its been 5month since i have not had proper use of my vehicle.
's updateReviewer Update
26 Mar 2024, 16:35It's been 8 months now. The vehicle complaints has not been revolved. After their MBR failed to fix the vehicle's defects three times. Their CRM got involved got a report from Santam Paint Specialist Q-BASF. Santam's Paint Specialist Q-BASF found numerous paint issues. Samtams CRM requested that their MBR Accident Panel and Paint correct the issues. Only to find the same paint and bonnet alignment issue at collection. With a report from the MBR's Paint Specialist APEX. The same paint specialist that did the correct work prior.Honestly I am dispoimnentated Santam should have sent my vechile to reputable MBR. (*** - Mr Jantjies.).
's update26 Mar 2024, 16:35
Reviewer Update
It's been 8 months now. The vehicle complaints has not been revolved. After their MBR failed to fix the vehicle's defects three times. Their CRM got involved got a report from Santam Paint Specialist Q-BASF. Santam's Paint Specialist Q-BASF found numerous paint issues. Samtams CRM requested that their MBR Accident Panel and Paint correct the issues. Only to find the same paint and bonnet alignment issue at collection. With a report from the MBR's Paint Specialist APEX. The same paint specialist that did the correct work prior.Honestly I am dispoimnentated Santam should have sent my vechile to reputable MBR. (*** - Mr Jantjies.).