MP
Macnus P
1 reviews | Active since Jul 2010
28 Feb 2023, 14:31
BAD service
Goodday, I registered a claim yesterday (2023/02/27), 24 hours later there were no progress with my claim. I contacted the "consultant" icw my laptop and the importance of it as my daughter use it at school, due to Santam's unnecessary delay she fall behind with schoolwork..I asked the "consultant" if I buy her a laptop ,will Samtam reimburse me, he told me he cannot authorize it. It seem the people who can make decisions is never available to serve us as clients. I knew their service went down but was hoping they will improve, which is not the case.
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Replies (2)0
Replies (2)
Santam's replyOfficial
28 Feb 2023, 14:56Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply28 Feb 2023, 14:56
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
28 Feb 2023, 15:28Good afternoon sir,
Thank you for your review.
We are sorry to hear about your frustration.
Unfortunately before the claim can be finalised we require a detailed damage report specifying the exact cause of the damgae to the item.
If that cause is not an excluded event the policy will respond.
We note the appointed assessor has requested SD Electronics to conduct an assessment.
Upon receipt of their report the claim will be finalised.
Thank you and kind regards
Client care
Thank you for your review.
We are sorry to hear about your frustration.
Unfortunately before the claim can be finalised we require a detailed damage report specifying the exact cause of the damgae to the item.
If that cause is not an excluded event the policy will respond.
We note the appointed assessor has requested SD Electronics to conduct an assessment.
Upon receipt of their report the claim will be finalised.
Thank you and kind regards
Client care
Santam's reply28 Feb 2023, 15:28
Official
Good afternoon sir,
Thank you for your review.
We are sorry to hear about your frustration.
Unfortunately before the claim can be finalised we require a detailed damage report specifying the exact cause of the damgae to the item.
If that cause is not an excluded event the policy will respond.
We note the appointed assessor has requested SD Electronics to conduct an assessment.
Upon receipt of their report the claim will be finalised.
Thank you and kind regards
Client care
Thank you for your review.
We are sorry to hear about your frustration.
Unfortunately before the claim can be finalised we require a detailed damage report specifying the exact cause of the damgae to the item.
If that cause is not an excluded event the policy will respond.
We note the appointed assessor has requested SD Electronics to conduct an assessment.
Upon receipt of their report the claim will be finalised.
Thank you and kind regards
Client care