Bad Service

Item: Santam
Rating: 1
Author: Amanda N

I would like to express my disappointment with Santam, I registered a claim on the 20th June and I have been struggling to get feedback from the Service Consultant. Every day I call in for feedback and I am told his line is engaged, I must leave my details he will call me back and he never calls. I have never experience such appalling service from Santam before, I always praised them for the best service but I now I am experiencing something different. Can someone help me please? My claim number is ***

Helpful (0)

Replies (3)

Santam's replyOfficial

06 Jul 2022, 15:21

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply06 Jul 2022, 15:21

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Amanda N's updateReviewer Update

08 Jul 2022, 08:46

No one called me from Santam till this day. I am still waiting. No call, no feedback, this is actually frustrating

Amanda N's update08 Jul 2022, 08:46

Reviewer Update

No one called me from Santam till this day. I am still waiting. No call, no feedback, this is actually frustrating

Santam's replyOfficial

08 Jul 2022, 08:58

Good morning,

Your claim is currently with claims management after we have escalated it to them.
They will make contact with you shortly to discuss in respect of the way forward?

Thank you and kind regards
Client care

Santam's reply08 Jul 2022, 08:58

Official