Bad service

An as assessor came to assess our Invertor on Monday March 17. The lady dealing with our claim then went on a course and did not follow up on the claim. Our broker Aon, did not follow up either. I had to try and get hold of the company that assessed the claim to make sure the report was sent to Santam.

This delay means that we will have to wait another week, before we get this sorted out.

This is unacceptable. We pay for a service, 1. Why have neither Aon nor Santam chased up the report. 2. Once I made them aware of the delay, why did they not treat the matter as urgent.