Bad service

submitted a claim on the 23/10/2024 for a faulty inverter, santam appointed a service provider and they came on the 25/10/2024 upon their arrival they advised that they would like to remove my inverter and take it to their workshop for thorough assessment, upon them removing the inverter my whole electricity in the house went off, they subsequently reconnected the electricity however i was left with some of my plugs not working my surveillance system not working and my gate motor and outside lights not working. Now here's the problem Santam came back on Friday advising that because my inverter is against the wall they dont cover that sighting that i must claim from my building insurance, now my problem is why could they not tell me this before they sent someone to remove my device and left me without plugs working, I'm now far worse off cause i have no plugs in certain areas if my house and when their service provider arrived my whole house had electricity. I urge everyone to go through their contents insurance with santam because their reason for rejection means if you have aircons wall mounted and tvs wall mounted santam will not cover its a very unpleasant situation indeed to pay people and when its claim time they have stories i thought santam was good and proper but it looks like they the same like the other.