Bad service

Here's to a bad service experience when we had emergency and our car was involved in an accident. Your 24/7 line is non-existent after 20h00. I called from the accident scene and gave details. I asked the agent to call me back and gave my number twice. He never called back. When I tried calling back to the number after waiting... nobody answers. Your IVR just keeps on blabbing. This morning I called and the number does not exist??? I eventually found a landline and then the agent was rude and instead of taking the time to listen, he just made an excuse and dismissed my complaint. Rude , rude rude and very bad service experience.