kA
kevin A
1 reviews | Active since Sept 2012
30 Jul 2018, 20:37
Bad Service
I recently had liquid damage to my laptop while at home and made a claim with santam who is my insurer i was given a claim number ********** 65 which i had since tried following up but santam refuses to pay for my claim saying i did not have my laptop on my policy yet non of my house hold contents are specifically listed all that is listed is the insured amount.I am really disappointed in the service ive recieved as customer
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Santam's replyOfficial
31 Jul 2018, 07:38Good morning Kevin,
Thank you for your post above. We are really sorry to hear about the rejection of your claim.
We will investigate this matter and will revert back within 2 days with our feedback.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply31 Jul 2018, 07:38
Official
Good morning Kevin,
Thank you for your post above. We are really sorry to hear about the rejection of your claim.
We will investigate this matter and will revert back within 2 days with our feedback.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,