1 reviews | Active since Oct 2009

09 May 2018, 14:59

bad service

Item: Santam
Rating: 1
Author: charlene M

Claim Id : ********** 60/3/1 Ins : Moodley N,Mrs hi there. on May 1st, i emailed Therese Grobbelaar to request copy of recording when policy was taken.on may 4th i called in and she said apologised for not responding as backlog of mails due to long weekend. she then put me through underwriting department to get copy of recording were i was told that i am in wrong department. i was put through to 4 different departments which was all wrong departments. till to date i have not received recording.

very bad service

Charlene: ********** 383

Helpful (0)

Replies (5)

Santam's replyOfficial

09 May 2018, 15:28

Good afternoon Charlene,

Thank you for your post. I am really sorry to hear about your frustration and the inconvenience this has caused you.

We will engage immediately with Therese and request why the recording had not been sent to you as of yet.

We will revert once we have received the necessary feedback.

Thank you and kind regards

Stephan Olivier

Client care media manager

Best regards,

Santam's reply09 May 2018, 15:28

Official

Good afternoon Charlene,

Thank you for your post. I am really sorry to hear about your frustration and the inconvenience this has caused you.

We will engage immediately with Therese and request why the recording had not been sent to you as of yet.

We will revert once we have received the necessary feedback.

Thank you and kind regards

Stephan Olivier

Client care media manager

Best regards,

charlene M's updateReviewer Update

14 May 2018, 12:46

hi, till to date I have had no response..

charlene M's update14 May 2018, 12:46

Reviewer Update

hi, till to date I have had no response..

Santam's replyOfficial

14 May 2018, 12:53

Good day,

We have requested the copy f the voice recording from our underwriting department. Unfortunately they had some technical difficulty in locating the recording and had to get IT involved.

We will send it on as soon as we have received it from them.

Our sincere apologies for the delay and frustration.

Kind regards

Stephan Olivier

Client care media manager

Best regards,

Santam's reply14 May 2018, 12:53

Official

Good day,

We have requested the copy f the voice recording from our underwriting department. Unfortunately they had some technical difficulty in locating the recording and had to get IT involved.

We will send it on as soon as we have received it from them.

Our sincere apologies for the delay and frustration.

Kind regards

Stephan Olivier

Client care media manager

Best regards,

charlene M's updateReviewer Update

14 May 2018, 12:56

is it not part of your business to actually contact your client and provide feedback? from the time I raised this complaint till now theres issues getting the recording, this is absolutely bad service and unprofessional. I need that recording ASAP to escalate my issue and I am definitely thinkingof changing insurers,

charlene M's update14 May 2018, 12:56

Reviewer Update

Santam's replyOfficial

14 May 2018, 13:17

Good afternoon,

We do apologise for the delay in getting the recording for you. We will send it immediately upon receipt thereof.

Kind regards

Stephan Olivier

Client care media manager

Best regards,

Santam's reply14 May 2018, 13:17

Official

Good afternoon,

We do apologise for the delay in getting the recording for you. We will send it immediately upon receipt thereof.

Kind regards

Stephan Olivier

Client care media manager

Best regards,