BAD SERVICE

I don't insure with Santam myself, however my car was hit by a client of yours. He got his broker Kaleb to sort out the 3rd party claim for him, both have been very helpful. However once the claim was lodged with Santam, I've been handed over to Zama Nene. Our initial contact was plagued by bad signal, he called back twice and then just didn't bother calling back again. He requested extra docs from me, however I tried to call him myself, but he doesn't answer my calls or emails. I had to find out via the broker Kaleb, that Zama proceeded with the claim and didn't need the extra docs anymore. After 2 weeks of no feedback, I had sent multiple emails and calls requesting an update, with no replies from Zama. Out of the blue, he replies with a single line \please see assessor comments below"which stated \""quote is incomplete\"""