tT
thembi T
1 reviews | Active since Aug 2012
25 Mar 2018, 18:28
Bad service
I called them on 17th of March requesting for a debit order review and i was informed by Sandile that its a Saturday and no everyone is in so he will send his team leader a mail immediately and he will get back to me monday, tuesday morning the latest. I call them on friday the 23rd asking for feedback and Phumzile informs me that Sandile is busy on the line but he will get back to me with feedback on friday. I call again on Saturday still no feedback.
What is the point of me trying to keep my insurance with you and this is the service i get and i get told thanks for speaking to us first before considering other insurance companies.
What is going to happen when i have a claim?
I dont feel i should stay with you.
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Replies (2)0
Replies (2)
Santam's replyOfficial
26 Mar 2018, 10:13Good day
We acknowledge receipt of your concerns.
However in order for us to investigate your concerns we please request that you provide your policy number or ID number.
Kind Regards
Jo-Anne Abrahams
Client Care Manager
Best regards,
Santam's reply26 Mar 2018, 10:13
Official
Good day
We acknowledge receipt of your concerns.
However in order for us to investigate your concerns we please request that you provide your policy number or ID number.
Kind Regards
Jo-Anne Abrahams
Client Care Manager
Best regards,
tT
thembi T's updateReviewer Update
26 Mar 2018, 20:39Policy number ********** 6813
tT
thembi T's update26 Mar 2018, 20:39
Reviewer Update
Policy number ********** 6813