Bad service
Not impressed by the level of competence when dealing with Santam. My claim was approved / necessary documents provided - everything in order according to them. Credit was supposed to be processed several days ago - needed to pay deposit for spare parts ordered which I'll probably loose now as I haven't received the credit when it was promised. Spare parts to be returned if full amount due not received by close of business today. Lots of emails / telephone calls from my side - Santam always say they are busy processing my claim. Established they wanted to credit the wrong bank account as well - this after I provided the correct information.
Good morning,
Thank you very much for the post above. We are really sorry to hear about your frustration.
We will immediately escalate to management to have this payment corrected and processed into the correct bank account -- we will revert once we receive confirmation that it was done.
Thank you very much.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,
Good morning,
Thank you very much for the post above. We are really sorry to hear about your frustration.
We will immediately escalate to management to have this payment corrected and processed into the correct bank account -- we will revert once we receive confirmation that it was done.
Thank you very much.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,
Thank you sir for letting us know. We do apologise for this inconvenience and delay.
Yes we can confirm as stated in you post. Payment was processed and will reflect in your account in that time space.
Thank you kindly.
Stephan Olivier
Best regards,
Thank you sir for letting us know. We do apologise for this inconvenience and delay.
Yes we can confirm as stated in you post. Payment was processed and will reflect in your account in that time space.
Thank you kindly.
Stephan Olivier
Best regards,
Good morning,
Thank you very much, we are delighted to hear that.
It was only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Good morning,
Thank you very much, we are delighted to hear that.
It was only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
Best regards,