bad service

<p>still waiting for feedback from MR"........,s Manager to call me, evertime I call I am being told that he is busy, but I was adviced by MR".......... to send him the email so that they can review my claim but when i call on monday trying to find out how far they are with my claim i was told that by MR"........ who told that he is currently in the meeting and someone from complaint department will call me because i logged the complaint last week. So I also feel unfair if I complain then the very same people who told me to send email so that they can review it and now because i have complained there is nothing that they can do for me but to wait for the complaint department to call me. 1. What was the reason for him to tell me that I need to send the email to his Manager for the review.</p>