Bad Service

<p>Hi , </p> <p> </p> <p>I just want to say that the service from Santam is very bad . I was involved in an accident on 21/11/2016 and I phoned the same afternoon to log the claim . Santam sent me to a panel beater to have the car assessed . I went to the panel beater the next day (22/11/2016 ) . A week later a claims advisor phones me to find out when am I going for the assessment , as per the panel beater the online assessment was not sent trough . 29/11/2016 a desktop assessor phoned me to say that he is busy with my claim as he needs to send it for part sourcing , took him 2 days to come back to me only to say that a road assessor needs to be appointed . I had to phone around to try and get trough to someone to help me . It’s the 6/12/2016 and only now a road assessor has been appointed ( I haven’t been contacted yet but I received and email with his number ) . I spoke to Ian ( claims manager ) and he explained to me the proces of why a road assessor needs to be apointed . He also asked if I can be patient as Santam has a very high claim volume . I think I have been more than patient as the car is insured for business use and I need to know what is going to happen with my vehicle .</p> <p> </p> <p>Please can we get this sorted ????</p> <p> </p>