Bad service

<p><br />Good day,</p> <p>I am very disappointed in the service of Santam and I will definitely log a complaint to the Ombudsman.</p> <p>My car window was recently damaged due to theft. We went to PG Glass to repair the broken window and they registered the claim. When it came to the authorization of the claim one of your claim agents told me that my windows, windscreen, etc is not covered and if I would like to claim I will have to pay R3500.00 for excess. Please tell me how can the windscreen and windows not be covered? My vehicle is under a comprehensive cover. I will not leave this matter here, I will be going to the Ombudsman. It does not even state on my policy schedule what is the excess of the window/ windscreen only for the vehicle. I had to pay cash for the window.</p> <p>My debit order of R1500.00 not even once was returned due to unpaid or any other reason and this is the service that I get from you??? I will cancel this insurance.</p> <p> </p> <p>I never received such bad service.</p> <p>Thank you,<br />Ronique<br /> ********** 6</p>