CC
Chantell C

1 reviews | Active since Sept 2016

23 Jun 2017, 14:20

Bad Service

<p>Once Santam was really good and assisted me with regards to claims. But now a days i can't believe this is the same Santam as before.... firstly the consaltants had to amend my policy by first giving me a quote. When i got my quote from them i saw some of the items that was on there were suddenly taken off. I never said it should not be on there but instead added items. Then i also asked for them to add them to my policy but not the vehicle as i needed to first cancel the vehicle from our other insurance. They never activated that policy and when i fell with my tablet outside of my house in the rain i had to claim because the damage report said that they can't fix the screen. Now because they did not activate the quote as per my request, they can't even get the voice recordings for the specific days when i spoke to them. </p> <p> </p> <p>I am really so fed up because i pay my insurance every month and this is not a great feelling knowing that i lost all my stuff on my tablet and now i need to struggle to buy a new tablet.</p> <p> </p> <p>Really very dissapointed in Santam at this moment.</p>

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Replies (2)
Santam
Santam's reply26 Jun 2017, 07:10
Official

Good day

Thank you for your post.

We will be in contact with you shortly to obtain more details with regards to your complaint.

Thank you and kind regards

Kurt Koopman

Client Care Manager

Best regards,

CC
Chantell C's update22 Aug 2017, 12:23
Reviewer Update
i am still awaiting and this is now going for 2 months after you posted that someone will get in contact with me soonest? Well done Santam!