BAD non existent service

Item: Santam
Rating: 1
Author: Tanya M

I wish I can give zero stars. It’s been almost 4 months and my claim is still not resolved. It seems like it is a “normal” things for Santam to treat 3rd party claim clients the same way, based on quite a number of reviews. It is a tactic to delay and not resolve the matter. None of my emails are answered, no feedback on our claim. They truly lost a future client. Future business is not important to Santam.

Helpful (0)

Replies (3)

Santam's replyOfficial

09 May 2025, 22:07

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply09 May 2025, 22:07

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's replyOfficial

12 May 2025, 06:52

Good morning,

Kindly provide us with the claim number in question to enable us to assist herein?

Thank you and regards
Client care

Santam's reply12 May 2025, 06:52

Official

Good morning,

Kindly provide us with the claim number in question to enable us to assist herein?

Thank you and regards
Client care

Tanya M's updateReviewer Update

14 May 2025, 07:28

Claim number ***

Dear Santam

You need to check your emails and thus this response wouldn’t be necessary. It is absolutely shocking the way you treat clients.
I am definitely not leaving it here and will be looking for legal advise and following that route.

Tanya M's update14 May 2025, 07:28

Reviewer Update